1. Catering Services Policy

1. Order Confirmation & Changes

All catering orders must be confirmed in writing.
Menu changes, guest count adjustments, or service modifications must be submitted at least 48 hours prior to the event and may be subject to availability.
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2. Deposit & Payment Terms

A deposit may be required to secure your catering date.
Full payment is due upon invoice receipt unless otherwise agreed in writing.
Late payments may result in additional charges.
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3. Dietary Restrictions and Allergies

Stela’s Kitchen can accommodate certain dietary restrictions upon request.
While we take great care in food preparation, our kitchen is not allergen-free, and cross-contamination may occur.
Clients are responsible for communicating dietary needs in advance.

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4. Delivery & Setup

Delivery fees are calculated based on distance and event requirements.
Clients must ensure setup areas are accessible at the scheduled delivery time.
Additional fees may apply if staff must wait or return.
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5. Liability

Stela’s Kitchen is not responsible for loss, damage, or delays caused by conditions beyond our control, including weather, venue access issues, or client-provided equipment.
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6. Food Safety

To ensure food safety, Stela’s Kitchen recommends that all catered food be consumed within 2 hours of delivery or set-up.
We are not liable for food quality or safety once it has been served, left unattended, or transported by the client.
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7. Leftovers

For health and safety reasons, leftover food becomes the responsibility of the client once the event concludes.
We cannot guarantee food safety after the event is over.
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8. Last-Minute Catering Requests

Stela’s Kitchen is located in a busy business district, and we understand that our clients may occasionally require last-minute catering services. We truly value your business and will always do our best to accommodate urgent requests whenever possible. However, acceptance of last-minute orders is not guaranteed and may depend on staff availability, product sourcing, and existing commitments.
We appreciate your understanding.
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9. Service Fee Disclaimer (10%–20%)

A standard service fee, typically ranging from 10% to 20%, will be applied to all catering invoices.
This industry-standard fee helps us maintain the high quality of our food, service, and operational efficiency—including staffing, packaging, equipment, and delivery logistics.
This fee is not considered a gratuity for staff.